BuZy Bees have specialized in providing domestic cleaning services. Non-standard cleaning solutions are tailored to clients’ needs.

The current web-site provides a guide to services provided and corresponding prices. The final and binding quote is given in the individual cleaning plan prepared for every customer.
BuZy Bees have the right to make changes to theT&C, quotes given and price. All existing customers will be notified 14 days prior to changes taking place. Customers have 14 days after notification to raise any disagreements or cancel their contract. After this period BuZy Bees will implement the changes to existing customer contracts.

The Client

Payment for the cleaning services provided could be made in advance or on the day of service completion. Acceptable options are cash, bank transfers, cheques or standing orders.

For one-off and spring cleans 40% deposit should be paid prior to commencing the clean. The remaining amount is due after service completion.

Our regular clean price is lower than One-off or Spring clean rates with the understanding that you book our service for 4 or more consecutive visits within a two-month period.

The client has the right to cancel the service agreed. A cancellation fee of 50% of the cleaning price applies for all cancellations. The cancellation notification should be received by Buzy Bees at least one day before the cleaning is due via email or text message (and not via a telephone call). All cancellation arrangements should be made via contact@buzybeescleaning.co.uk or 07598 046576  and not directly with your cleaner.

It is the client’s responsibility to arrange access to their property. If on the day of the cleaning the property is inaccessible, or there is any obstruction for the cleaner to provide the service, full payment is due from the customer.

Clients have the opportunity to contact us if they have concerns with the quality of the cleaning service and ask for a re-clean. Please, contact us within 24 hours of completion if you are not fully satisfied. All complains will be considered and our cleaners will return to the property free of charge if complaint is justified. Please note that for carpet and upholstery cleaning we cannot guarantee that all stains can be removed.

In the event of damage or breakage you must inform us as soon as possible but no later than 24 hours from the cleaners’ visit. We would request that a proof is presented that our cleaner is responsible for the damage.

Clients have the opportunity to contact us if they have concerns with the quality of the cleaning service and ask for a re-clean. Please, contact us within 24 hours of completion if you are not fully satisfied. All complains will be considered and our cleaners will return to the property free of charge if complaint is justified. Please note that for carpet and upholstery cleaning we cannot guarantee that all stains can be removed.

In the event of damage or breakage you must inform us as soon as possible but no later than 24 hours from the cleaners’ visit. We would request that a proof is presented that our cleaner is responsible for the damage.

Cleaners

All our cleaners are interviewed, trained and their references have been checked.

Cleaning visit times are agreed upon signing the cleaning plan. If unexpected event occurs with the cleaner allocated to your property, we will contact you as soon as possible and give you information of when to expect another cleaner.

Cleaners are responsible to conduct only services detailed in the individual cleaning plan. Any additional service could be provided only after it has been agreed with the company.