BuZy Bees Cleaning Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Contact information: Name, phone number, email address, and property address when you fill out our booking form or contact us.
Booking details: Service type, preferred dates, property size, and any special requests.
Website usage: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics).
Communication records: Emails, phone calls, and messages exchanged with our team.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our cleaning services
To communicate with you about bookings, quotes, and enquiries
To improve our website and customer experience
To comply with legal obligations
To send occasional promotional emails (only with your consent)

3. Legal Basis for Processing

Under UK data protection law, we process your personal data on the following legal bases:

Contract: Processing necessary to fulfil our cleaning service agreement with you.
Consent: Where you have explicitly agreed (e.g., marketing emails).
Legitimate interests: To improve our services and maintain business records.
Legal obligation: Where required by law (e.g., tax records).

4. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal information:

Secure storage of digital records with access controls
Password protection and encryption where appropriate
Limited staff access to personal data on a need-to-know basis
Regular review of our data security practices

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following circumstances:

With our cleaning staff to carry out the requested service
With trusted service providers who assist our operations (e.g., payment processors, IT support)
When required by law or to protect our legal rights

Any third parties we work with are required to keep your data secure and use it only for the specified purpose.

6. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

Active customer records: retained for the duration of our service relationship
Booking and financial records: retained for 6 years for tax and legal compliance
Marketing consent records: retained until you withdraw consent

After these periods, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data in certain circumstances.
Right to restrict processing: Request limitation on how we use your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. These may include:

Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: contact@buzybeescleaning.co.uk
Phone: 07598 046 576
Address: Glasgow, Scotland, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.